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Stats Show Support Maintaining Excellence

Latest support stats show that we’re on the case in practically no time – it takes less than 50 seconds for a client request to get to the person who will handle it.

On average, only one and a half emails are sent before we resolve over 90% of requests, continuing to provide premium support services to clients around the world.

In less than 40 minutes the problem no longer exists. Support tickets are rarely re-opened; in over 95% of cases, the issues are solved for good.

The department is diversifying further throughout this year. Specialised enterprise and mobile payments support teams are being formed, as well as the teams that handle end-user and push notifications.

The department boasts dozens of talented engineers, and has a close-knit relationship with the Development department. Constant training and education add to their outstanding capabilities, as does the internal quality and client satisfaction monitoring system which was put in place last year.

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About GONG:

GONG is a global mobile transaction cloud service connecting mobile and IP service providers and enterprises through an in-house developed and operated communication services cloud. Our converged messaging, m-payments, push notifications, voice and unified communication services bring a mobile and IP dimension to any business. Offices in Nigeria and strategic partnerships with major telco groups enable us to provide seamless integration, delivery and user experience. Always looking for innovation and new ideas, fostering a customer-first business philosophy and having the reach to every part of the world makes us the reliable provider for many clients in Nigeria and worldwide.

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